A stamp given by mistake is easy to fix. The owner or a manager sets the right number of stamps from the dashboard, and the correction stays visible in the customer’s history.
How do I correct a card?
- Open Customers and select the customer. Find them by first name.
- Press Adjust stamps. On other card types the button is named after the card: Correct points (points), Correct balance (cashback and prepaid), Correct items left (pack) or Change membership (membership).
- Set the number of Stamps on the card, using One stamp less or One stamp more.
- Give a Reason. Quick reasons include “Forgot to stamp”, “Mistake” and “Goodwill”.
- Press Save change.
If the new number fills the card, the reward becomes ready. If you lower a full card, the reward is no longer ready.
Good habits
Check the customer’s first name and progress on the confirmation screen right after each scan, so a wrong scan is caught while the customer is still at the counter. See stamping a customer for the full flow.