Your invoices, payment method and VAT number are all handled in the secure billing portal of our payment provider, Stripe. You reach it from your Fidelia dashboard in two clicks.
How do I open the billing portal?
- Sign in as the account owner and open Billing in the menu.
- Find the block Payments and invoices.
- Press Manage billing. The portal opens in the same window.
In the portal you can manage your payment method, see and download your invoices, add or change your VAT number, change your plan and cancel it. When you are done, go back to Fidelia.
How do I update my payment method?
Open Manage billing and change the card or payment method there. You do this when your card expires or when a payment fails. If a payment failed, the dashboard shows a banner “Your last payment failed” with an Update payment button. Do it promptly to avoid an interruption.
What about VAT?
All Fidelia prices are shown excluding VAT, including on the Billing page and in the total before you pay. The payment page where you subscribe asks for your VAT number, and you can add or correct it later in the portal, so that it appears on your invoices.
What do I see on the Billing page itself?
The Current plan block shows what you pay (plan, extra locations, Total excl. VAT, billing cycle) and the date of your next payment. During a free trial it shows the date and the amount of your first payment.
To change what you pay, see Change or cancel your plan. To compare plans, see Plans and prices.