A reward is given in two moves: you hand it over, and you mark it as claimed in the scanner. Marking it closes the finished card and opens the next one.
How do I give a reward?
- Scan the customer’s card as usual. If the card is full, the scanner does not stamp. It shows the reward name, for example “Free coffee ready”.
- Hand over the reward.
- Tap Mark as claimed. The customer’s next card opens at zero.
- Or tap Claim + add today’s stamp to claim and give a stamp on the new card in one step.
- The scanner shows Enjoy! with the reward name and returns to the camera.
If the customer is not taking it today, tap Not now. Nothing changes and the reward stays ready.
How does the customer know their card is full?
The last stamp shows Card full! Reward next visit on your screen. On the customer’s phone, the wallet card changes to the reward layout and they get a notification. After you tap Mark as claimed, the card shows the next card number, such as “Card 2”.
What if the claim was a mistake?
Ask an owner or manager to correct the card from the Customers page. See fixing a stamp.
What changes the reward?
The reward text is part of your card design. The new card uses the reward as it is set when you claim, so a change you made earlier applies to the customer’s next card. Learn more in changing your reward.
Other card types
Points, cashback, membership, prepaid and pack cards have their own scanner screens. On a points card, for example, you pick a reward the customer has enough points for. See card types.