What is Fidelia?
Fidelia replaces the paper stamp card with a card in your customers’ Apple Wallet or Google Wallet. Customers add it by scanning a QR code at your counter; your team stamps it from any phone; and you can bring your regulars back with notifications, reminders near your shop and e-mails. Fidelia is sold as a monthly or yearly subscription, flat per location, with no fee per customer and no commission.
Who is behind it?
Fidelia is a brand of Metadia Ltd.
Why Fidelia: independent shops put real effort into paper cards that customers lose, forget or never fill. Big chains have loyalty apps; a corner café or a family bakery shouldn’t need one to do the same.
Where do we work?
In Belgium (in French, Dutch and English) and Sweden (in Swedish and English). Each country has its own prices in its own currency, its own payment methods and its own legal texts. Customer cards are shown in every language of the shop’s country, following the language of the customer’s phone.
What do we believe in?
- No app for your customers. The wallet is already on their phone; asking them to install yet another app loses most of them at the counter.
- Honest prices. Every price on this site comes from the same place as the prices in the app. No per-customer fee, no commission, and the first QR stand is included.
- Your customers stay yours. You can export your customer list at any time with Pro, and we never contact your customers for ourselves or sell their data.
- Data stays in the EU. Fidelia’s database is hosted in Frankfurt. See Security and data.
- Real help. Write to hello@fidelia.se and a person answers, or pick a time and we call you back.
How to reach us
- E-mail: hello@fidelia.se
- Call-back: choose a time and we call you
- Press: press kit
More on the contact page.