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Run several shops with one Fidelia login

One login can run several shops. Open the shop menu, choose Add a shop and set it up like the first one; switch between them from the same menu.

By The Fidelia team1 min read

A single account can hold several shops. The dashboard works in one shop at a time, and each shop keeps its own cards, customers, team, locations and plan.

How do I add another shop?

  1. Open the shop menu and choose Add a shop.
  2. Go through the setup again: name, card design and reward.
  3. Choose a plan for the new shop on its Billing page.

If your account belongs to more than one shop, you land on Choose a shop after each sign-in. Each row shows the shop name, country and your role there.

How do I switch between shops?

Open the shop menu and pick one under Switch shop. The dashboard reloads for that shop. Scanning works for any of your shops: the app reads which shop the customer’s card belongs to.

Several shops or several locations?

  • Several locations: one business with more than one address. One card, one team, one plan. Add them under Locations; extra locations cost €19 a month each, and the Locations page links you to your plan when you reach the limit.
  • Several shops: separate businesses, each with its own card and customers, under one login.

What if I was removed from a shop?

If an owner removes you from their team, you see You’re no longer on the team the next time you sign in. Your account still works, and you can set up a shop of your own with it.

See also inviting your team.

Questions

Is one shop with two locations the same as two shops?

No. Locations are extra addresses of one shop: they share the card, the team and the plan. Separate shops each have their own card, team, locations and plan. An extra location costs €19 a month.

Do I pay once for all my shops?

No. Each shop has its own plan and its own billing.

Can I be staff in someone else's shop and own my own?

Yes. A role belongs to one shop, so the same login can be owner in one and staff or manager in another.

Do I need a separate e-mail address for each shop?

No. Sign in once and switch shops from the menu.

Your first stamp, tomorrow morning.

Set it up tonight. Cancel online any time.

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