Plan changes and cancellation go through the billing portal. Only the account owner can do this, and you stay in control of the date: your plan ends when the period you paid for ends.
How do I change my plan?
- Open Billing in the menu, as the account owner.
- Press Manage billing in the Payments and invoices block. The Stripe portal opens.
- Choose the change you want: another plan, Monthly or Yearly, or the number of extra locations.
- Confirm. Back on Billing, the Current plan block shows the new amount and the date of the next payment.
Pro includes several cards, other card types, push campaigns, geolocation and stats with export. Essential includes one stamp card. Check Plans and prices before you move down, because Pro features are no longer available on Essential.
How do I cancel?
Open Billing, press Manage billing and cancel the subscription in the portal. Afterwards the Current plan block shows the status Cancelled and the message that your plan ends on a date and that you will not be charged again.
If you are on the free Pro trial, cancel before the end date shown and you pay nothing. This is described in Start your free trial.
What happens when the plan ends?
- The dashboard stays viewable, with a banner and a Choose a plan button.
- Scanning keeps working for 7 days. After that, stamping is paused until you choose a plan.
- Your customers keep their cards in their wallets, and you can pick up where you left off by choosing a plan again.
What if I just want to pay yearly?
Monthly or yearly can be changed the same way. Yearly billing carries a “2 months free” badge on the Choose your plan step.