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Team & shops

Invite your team: add staff and managers

Open Staff in the dashboard, enter your colleague's e-mail, choose a role and press Invite. They receive an e-mail to set a password, then they can start scanning.

By The Fidelia team1 min read

Everyone on your team signs in with their own e-mail address, so the history shows who stamped which card. There is no limit on the number of staff and no fee per user.

How do I invite someone?

  1. Open Staff in the dashboard menu.
  2. Under Invite a team member, type their e-mail address.
  3. Choose a role in the Role list.
  4. Press Invite.

You see “Invitation sent to…” and the person appears in the list as Invitation pending. They get an e-mail to set their password. Once they have, they can sign in and open the scanner on their own phone.

What can each role do?

  • Owner: everything, including billing.
  • Manager: the card, stats and staff, but no billing. Managers can also adjust stamps and delete customers.
  • Staff: the scanner only.

How do I change a role or remove someone?

  • To change a role, pick a new one in the list next to their name.
  • To remove someone, press the bin icon next to their name and confirm the question that follows.
  • To withdraw an invitation that has not been accepted, press the cross next to it (Cancel invitation).

You cannot change your own role or remove yourself. Managers cannot touch owners.

Good to know

A role belongs to one shop. If you run several shops, invite people shop by shop; see running several shops. Next, show your team how to stamp a customer.

Questions

Do I pay for each team member?

No. Staff are unlimited on every plan and there is no fee per user.

What can a staff member see?

Staff only use the scanner: they stamp cards and give rewards. They do not see the dashboard pages for the card, customers, stats or billing.

Can a manager change billing or make someone an owner?

No. Billing is for owners. A manager can invite and remove staff and managers, but cannot grant or change ownership.

Can I remove the last owner?

No. A shop always needs at least one owner, and you cannot remove yourself.

Your first stamp, tomorrow morning.

Set it up tonight. Cancel online any time.

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