There are two ways to reach a person at Fidelia. Both are listed on the contact page.
How do I ask for a call-back?
- Open app.fidelia.se/callback. The page is called “We’ll call you back”.
- Where: search your shop’s name or address.
- When: pick a day and a time. Times are in your country’s timezone, Monday to Friday.
- You: enter your first name and your phone number. The shop name is optional.
- Press Call me back. You see “Got it” with the day and time we will call.
It is free, and it is the quickest way to set up your first card with someone. See also create your account.
How do I write to support?
E-mail hello@fidelia.se. It is used for questions, support, billing and privacy requests. Send it from the address you signed up with so we can find your shop.
What should I include?
- Your shop’s name.
- What you expected and what happened, with the exact message on the screen if there was one.
- For a card problem, the customer’s first name and when you last stamped them. Never send passwords.
- Whether you are on iPhone or Android.
Are you a shop’s customer?
If you hold a loyalty card from a shop, the shop manages your card and data. Read the notice for cardholders, or write to us and we pass your request on.